At MCL Online Store, we make every effort to guarantee customer satisfaction with every purchase. We offer an uncomplicated refund policy to provide peace of mind if you are not entirely satisfied with your purchase.
Eligibility for Refunds:
Within 14 days of receiving your order, you must initiate the return procedure to be eligible for a refund.
The returned item(s) must be in its original condition, unused, with all identifiers and packaging intact.
Certain items, including intimate apparel, swimwear, and personalized or customized products, may not be returned. Please refer to the product’s description for specific return policy information.
Provide your order information, including your order number, the item(s) you wish to return, and the reason for the return.
Our customer service manager will walk you through the return procedure and issue you a order number.
Please pack the item(s) securely in the original packaging or an appropriate alternative, and ensure the order number is visible on the container.
Return the parcel to the following address: 409 Brook Avenue, North Plainfield, New Jersey 07063.
To ensure the safe return of the item(s), we recommend using a shipping service with tracking.
Process of Refund:
The refund will be processed once we receive the returned item(s) and verify their condition.
After receiving the returned item(s), the refund will be issued using the original payment method within 7 to 10 business days.
Note that shipping costs are non-refundable unless the return is the result of an error on our part or a defective product.
There are no direct exchanges available at this time. If you wish to exchange an item, please follow the above return instructions and place a new order for the desired item(s).
Broken or Defective Products:
Please contact us immediately upon receipt if you receive a damaged or defective item.
Provide descriptive information and corroborating evidence (such as photographs) of the damage or defect.
We will appraise the situation and provide further instructions on how to proceed, which may include a replacement, repair, or refund.
Please note that this refund policy may be modified without prior notice. For the most up-to-date information regarding returns and refunds, please consult our website’s policy or contact our customer service team.
Feel free to contact us using the provided information if you have any additional queries or concerns about our refund policy. We are here to support you and ensure that your shopping experience with MCL Online Store is pleasurable.